September 12, 2014
I didn't think you guys read these updates, I was just venting. I am not returning emails because very soon the parts service is going to change drastically.
Let me explain why it takes so long: Bandai sets a max of 10,000 yen (about 100 US Dollars) per customer at a time. This means if I send in an order of around 9,000 yen, then wait a couple days and send another Bandai will not fulfill either one and send everything back. So I have to wait until a batch comes in before sending another. 1 batch consists of 10-20 orders and takes 1-2 weeks. For the past 2 months I have been getting 20-30 orders a week therefore putting me behind.
September 6, 2014
For people who order more than 5 parts I do want to let you know I skip over your order because it goes against the exact rule I have in place. Also, to let you know I skip over multiple orders because that also goes against what I am trying to do here.
August 13, 2014
I mentioned in my newsletter that I was thinking of creating a system that prioritizes Genteikits' customers and I have decided to implement it. I want to keep it as simple as possible so I am thinking that when you place an order on Genteikits.com you will receive a code. This code you will enter in the parts system when making an order. Any orders flagged with a valid code will be fulfilled immediately.
Normal orders will be fulfilled with whatever spot is left. For example, roughly 20 orders are done in 1 batch. So if 2 GK customers place an order there would be 18 spots left for non GK customers. I doubt it will affect non GK customers much.
August 3, 2014
Okay, ladies...I got done with my move and I am mostly settled in. I have just received a batch of parts and they will go out ASAP. I sent invoices for the next 15 orders so if it is your turn to bat you better be ready!
Please be reminded that if you wish to cancel your order just set the quantities of each item in your order to 0. I really hope that someday I can get caught up but until then you guys are going to have to show some patience.
July 11, 2014
Just got done packing up 30 parts orders. They will ship today. Invoices have been sent for the next batch. Please make sure if you do not want your order to cancel by removing all the parts in your order.